Who We Are
GRACE HOMECAREFL LLC, doing business as "Grace Home Care FL," is a home health care provider based in West Palm Beach, Florida. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or communicate with us by phone, text message, chat, or email.
Information We Collect
When you contact us or use our services, we may collect information such as:
- Your name
- Contact details, including your mailing or email address
- Your mobile phone number
- Any other information you choose to share with us when you contact us by phone, text, chat, or email
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests
- Coordinate and provide home care services to you or your loved one
- With your consent, send you service-related text messages, such as appointment reminders or updates about your care
SMS / Mobile Messaging Consent
If you provide your mobile phone number and consent to receive text messages from us, that information is used solely to communicate with you about our services. We take the privacy of your mobile information seriously:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message and data rates may apply. Message frequency varies. You may reply STOP at any time to opt out of receiving text messages from us, or reply HELP for assistance. For more information about our messaging program, please see our Terms & Conditions.
Cookies & Analytics
Our website may use cookies and similar analytics tools to understand how visitors use our site and to improve your experience. These tools may collect general, non-identifying information such as pages visited and time spent on the site. You can adjust your browser settings to limit or disable cookies at any time.
Third-Party Services
We may work with trusted service providers, such as scheduling, customer service, or communication platforms, to help us operate our business. These providers may access limited information solely to perform services on our behalf. We do not sell your information, and as stated above, text messaging opt-in data and consent are never shared with third parties for marketing or promotional purposes.
Data Retention & Security
We retain the information we collect only as long as necessary to provide our services, respond to your requests, and comply with applicable legal obligations. We use reasonable administrative and technical safeguards designed to protect your information from unauthorized access, use, or disclosure.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below. We will respond to your request in a reasonable timeframe.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to us:
- Email: [email protected]
- Phone: (561) 888-9443
- Location: West Palm Beach, FL